5gcuci Privacy Policy

This Privacy Policy is issued by the operator of 5gcuci ("5gcuci", "we", "us", or "our") and applies to all personal data collected through the 5gcuci website at 5gcuci.asia, the 5gcuci mobile application, and any associated services (collectively, the "Platform").

By accessing the Platform, registering a player account, or using any part of the 5gcuci service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with 5gcuci.

5gcuci collects the following categories of personal data in connection with your use of the Platform:

Identity Data:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• National identification number or passport number (collected during KYC verification).
• Copies of identity documents where required by our KYC procedures.

Contact Data:

• Email address used for account registration and correspondence.
• Mobile phone number used for OTP verification and account recovery.
• Residential address (collected during KYC; used for identity verification and fraud prevention).

Financial Data:

• Payment method identifiers (e.g., the last four digits of a bank account, an e-wallet account reference). Full payment credentials are processed by third-party payment gateways and are not stored on 5gcuci servers.
• Deposit and withdrawal transaction history associated with your account.
• Account wallet balance and bonus balance records.

Technical & Usage Data:

• IP address at the time of login and transaction.
• Device type, operating system, and browser version.
• Session timestamps and duration.
• Pages visited, features used, and game sessions played.
• Geolocation data at IP level (used for fraud detection and regional compliance).

5gcuci collects personal data through the following means:

• Direct provision: Information you provide when registering an account, completing KYC verification, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you interact with the Platform, including via cookies, server logs, and analytics tools.
• Third-party verification: Identity and address verification data obtained from KYC service providers and fraud prevention databases when you complete identity verification.
• Payment processors: Transaction confirmation data provided by payment gateway partners (Touch n Go eWallet, Boost, GrabPay, FPX banking partners, USDT networks) when you make deposits or withdrawals.

5gcuci processes personal data for the following purposes:

• To register and administer your player account on the Platform.
• To verify your identity and age in accordance with our KYC obligations and the 21+ age restriction.
• To process deposits, withdrawals, and other financial transactions.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activity.
• To operate and maintain the responsible gaming tools available in your account settings.
• To communicate with you regarding your account, transactions, promotions, and platform updates.
• To personalise your platform experience based on your game history and preferences.
• To comply with legal and regulatory obligations applicable to the operation of the 5gcuci Platform.
• To improve the Platform through aggregated analytics and performance monitoring.
• To enforce our Terms & Conditions and resolve disputes.

5gcuci processes your personal data on the following legal bases:

• Contract performance: Processing necessary to register your account, provide the gaming service, and process financial transactions.
• Legal obligation: Processing required to comply with KYC, anti-money laundering, age verification, and other regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, where our legitimate interests do not override your fundamental rights.
• Consent: Processing for marketing communications and personalisation features, where we rely on your consent, which you may withdraw at any time by contacting our support team.

5gcuci may share your personal data with the following categories of recipients:

• Payment service providers: Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and USDT gateway operators — for the sole purpose of processing your transactions.
• Identity verification providers: KYC and age verification service partners used to verify the identity and age of players during registration and withdrawal.
• Fraud prevention services: Third-party fraud and anti-money laundering screening services used to identify and prevent prohibited financial activity.
• Game studio providers: Game result data shared with studios (Pragmatic Play, PG Soft, Evolution Gaming, etc.) as required for game operation, RNG certification, and dispute resolution.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction, 5gcuci will disclose personal data to relevant authorities without prior notice to you.
• Professional advisors: Legal, audit, and compliance advisors who are subject to confidentiality obligations.

5gcuci does not sell personal data to third parties for their own marketing purposes.

5gcuci uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Essential cookies: Required for Platform functionality including maintaining your logged-in session, language preferences, and security tokens. These cannot be disabled without impeding your use of the Platform.
• Analytics cookies: Used to collect aggregated, anonymised data about Platform usage patterns — which pages are visited, how long sessions last, and which features are used. This data is used to improve the Platform.
• Fraud prevention cookies: Used to detect suspicious patterns such as bot activity, account sharing, and multi-account registration attempts.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. By continuing to use the Platform after acknowledging this policy, you consent to our use of cookies as described above.

5gcuci retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following principles:

• Account data is retained for the duration of your active account relationship with 5gcuci, plus a minimum of five (5) years following account closure, to comply with anti-money laundering and regulatory record-keeping obligations.
• Transaction records are retained for a minimum of seven (7) years from the date of the transaction for financial compliance purposes.
• KYC documents are retained for the period required by the applicable regulatory framework under which 5gcuci operates.
• Technical and usage logs are retained for up to twelve (12) months from collection unless a longer period is required for fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 5gcuci's internal data disposal procedures.

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by 5gcuci:

• Right of access: You may request a copy of the personal data 5gcuci holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that processing of your personal data be restricted in certain circumstances.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond to verified requests within 30 days. We may ask for identity verification before fulfilling a data request to protect against fraudulent access to your information.

The 5gcuci Platform is strictly intended for adults aged 21 years and above. 5gcuci does not knowingly collect personal data from persons under the age of 21. The registration and KYC process includes age verification steps specifically designed to prevent minors from accessing the Platform.

If 5gcuci becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will immediately close the relevant account, forfeit any associated balance in accordance with our Terms & Conditions, and delete the personal data collected in relation to that account.

If you have reason to believe that a minor has registered on the 5gcuci Platform, please contact us immediately at [email protected] so that we can take prompt action.

5gcuci implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure, including:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including payment references and identity document data) at rest in our databases.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Two-factor authentication enforcement for administrative access to systems containing personal data.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures including breach notification protocols.

Notwithstanding these measures, no internet transmission or electronic storage method is completely secure. 5gcuci cannot guarantee absolute security and accepts no liability for data breaches resulting from factors outside our reasonable control.

The 5gcuci Platform integrates third-party services necessary for its operation, including payment gateways, game studio platforms, KYC verification providers, and analytics tools. These third parties process personal data only as data processors acting on 5gcuci's instructions, or as independent data controllers subject to their own privacy policies where they collect data directly.

5gcuci is not responsible for the privacy practices of third-party game studios, payment providers, or other external platforms. Where a third party acts as an independent controller of your data, their own privacy policy will govern that processing.

All third-party service providers engaged by 5gcuci are subject to contractual data protection obligations consistent with the principles in this Privacy Policy.

5gcuci operates in the online gaming market and may transfer personal data to service providers and infrastructure partners located in jurisdictions outside Malaysia. Where personal data is transferred internationally, 5gcuci ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the receiving party.

By using the 5gcuci Platform, you consent to the transfer of your personal data to our service providers and infrastructure partners in accordance with the terms of this Privacy Policy.

5gcuci reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The "Last Updated" date at the top of this policy indicates when the most recent revision was made.

Where changes are material, 5gcuci will notify registered players via their registered email address or via a prominent notice on the Platform. Your continued use of the Platform following notification of a material change constitutes your acceptance of the updated Privacy Policy.

We recommend that you review this Privacy Policy periodically to stay informed of how 5gcuci handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or 5gcuci's handling of your personal data, please contact our Data Support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform — average response 3–5 minutes
• WhatsApp: Available 24/7 (English support)

5gcuci will acknowledge formal written privacy enquiries within 5 business days and aim to provide a substantive response within 30 days of receipt of a verified request.